Shipping policy
Shipping Policy
Here’s what to expect when your Saddle Side Up order is on its way. Delivery timing includes the time we need to prepare your order, followed by the carrier’s transit time.
Where we ship
We currently ship within the United States. International shipping is not available.
Preparing your order
Orders ship within 1–2 business days after the order is placed, unless a different timeframe is shown for the item, such as a preorder. Business days are Monday through Friday, excluding U.S. holidays.
Any different shipping schedule for a preorder or made-to-order item will be stated on its product page before purchase. If we cannot ship within the stated timeframe, we’ll contact you with an updated estimate and the option to agree to the delay or cancel the unshipped items for a full refund.
Shipping rates and delivery estimates
- Available shipping methods and charges are shown at checkout before you pay.
- Standard shipping is $7.95 for orders under $125.
- Standard shipping is free on orders of $125 or more, based on the merchandise subtotal after discounts and before tax.
- Estimated standard transit time is 3–4 business days after the carrier receives your package.
Delivery dates are estimates unless a service is expressly offered with a guarantee. Weather, carrier disruptions, holidays, and other transit issues can affect arrival times. If your order appears delayed, contact hello@saddlesideup.com so we can help investigate.
Tracking your shipment
We’ll send a shipping confirmation with tracking information when your order is dispatched. The tracking link may appear before the carrier posts its first scan. For the latest progress, use the tracking link in that email.
Checking or changing your address
Please review your delivery address before placing an order, including any apartment, unit, or suite number. We ship to the address supplied at checkout.
If you spot an error, email hello@saddlesideup.com immediately with your order number and the correct address. We’ll try to update it while the order is still being prepared, but changes are not guaranteed. Once it has shipped, we cannot change the address on the shipment.
Undeliverable or refused packages
If a package comes back because the address provided was incorrect or incomplete, or because delivery was refused, we’ll contact you about reshipping it or refunding eligible items. Additional postage may be required to resend it; we’ll confirm the amount before proceeding.
For a refund in these circumstances, original shipping charges are not refundable. If your order received free or promotional shipping, we may deduct the actual outbound shipping cost that was not already paid by you. We’ll explain any deduction and will not count the same shipping cost twice.
These deductions do not apply when the delivery issue was caused by our error or when a full refund is required by law. If you need to return an order, please follow our Return Policy; refusing delivery does not replace the return process.
A delivery scan but no package
If tracking shows “delivered” and you cannot find your order, first check your delivery address and look around entrances, parcel lockers, mailrooms, or other protected drop-off spots. Ask household members, neighbors, or your building office whether they accepted it.
If it is still missing, contact hello@saddlesideup.com promptly, preferably within 5 calendar days of the delivery scan, with your order number and tracking details. Early reports help us investigate. Please still contact us after five days so we can review the available options.
We may ask you to confirm delivery details or provide information needed for a carrier investigation. We’ll review the circumstances and explain the next steps. If tracking stops updating before delivery, contact us as well.
Help with an order
Email hello@saddlesideup.com with your order number. For items that arrive damaged, defective, or incorrect, see our Return Policy. This policy does not limit any rights you have under applicable consumer law.